How to request full deletion of your data
A user or an authorised representative of a company can request deletion of data from Nexis Digital. The scope of deletion depends on verified identity, the role of NexisDigital and retention obligations under applicable law.
Step-by-step request procedure:
Send an email with the subject “Data Deletion Request” to privacy@nexisdigital.tech.
Provide the phone number (used in WhatsApp or for booking) or the company name and the workspace owner’s email. Do not send a password, full card number or scan of an identity document in your first email.
After verifying identity and authority, Nexis deletes the contacts, bookings, conversations and uploaded media covered by the request from the main system, or helps the operating company fulfil the request. The timeframe and scope are confirmed in our reply. Production backups rotate automatically within three days; restored copies go through the deletion procedure again.
Each request is assigned an internal confirmation number. If Meta, WhatsApp, Google or another provider stores data as an independent controller, you may need to send a separate request to that provider or disconnect the app in its account.